Gibbs Road, Leeton NSW 2705 · +61 444 588 394
Before you send your details, you deserve to know where they go. Here’s how Turner's Equestrian handles information for enquiries, bookings and visits to this website.
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Names, contact details, participant ages and the booking preferences you choose to share.
See what that includes
To reply to your message and organise the experience you asked about.
Read how we use it
Promotional messages are sent only if you say yes. You can change your mind.
See your choices
Your information isn’t sold. Essential service providers may process it for us.
Who may handle it
We keep enquiry and booking records for the time needed to manage an experience and meet accounting or legal obligations. Reasonable technical and physical measures help protect stored information. No online system can promise absolute security.
Read about storage and security
Records are retained for booking, accounting and legal purposes, then reviewed for secure disposal.
How long records stay
Request access to information we hold about you, ask us to correct it, or withdraw marketing consent.
Find the request steps
Website hosting and email services may process information to support business operations.
More about providers
Contact Turner's Equestrian by phone or email with a privacy question.
Get in touchPlain-English guide
This policy explains how Turner's Equestrian collects, uses, stores and protects personal information when you contact us, arrange a booking or visit our website. We handle information in line with applicable Australian privacy requirements.
We collect what we need to respond and manage your booking. You’re in control of optional marketing messages.
01 / The details you provide
We collect information you give us through a website form, by phone, by email or in person while arranging a visit or booking. We don’t ask for details that aren’t relevant to that conversation.
Your name, contact details and the questions or preferences you share when asking about lessons, trail rides, farm stays or other activities.
Participant ages, requested dates, group details and booking preferences you provide so we can respond and plan the experience.
Normal website operation may record technical details such as browser type. Hosting tools may log basic connection information as part of running the site.
We may also use information you share during a conversation about an existing booking to follow up on that booking.
03 / Records and protection
We take reasonable steps to protect the personal information we hold. The safeguards used depend on how information is collected and stored.
We retain enquiry and booking information for as long as it’s needed to respond, manage the booking, maintain business records and meet accounting or legal requirements. When information is no longer needed for those purposes, we take reasonable steps to delete or de-identify it.
We use reasonable technical and physical measures to reduce the risk of unauthorised access, loss, misuse or disclosure. Information sent over the internet can’t be guaranteed completely secure, so please avoid sending sensitive details unless they’re needed to discuss your enquiry.
Website hosting and email providers may process information on our behalf when you contact us or use the site. Those services have their own systems and privacy terms. We don’t name a provider here unless it is relevant to the service you use.
04 / Your requests
You can contact us to ask what personal information we hold about you or to request a correction if something is inaccurate.
Send us a request using the contact details below. Tell us what information or booking your request relates to, and how you’d like it corrected if a detail is wrong. We may need to confirm which records relate to you before responding.
If you’ve agreed to receive promotional messages, contact us to withdraw that consent. We’ll stop using your details for marketing once we’ve received your request. This doesn’t affect messages needed to manage an existing booking.
Privacy contact
For access, correction or privacy questions, contact Turner's Equestrian directly. We’re based on Gibbs Road in Leeton, New South Wales.
This policy covers information handled by Turner's Equestrian in connection with its website, enquiries and bookings. If you have a question about a particular message or booking, include enough detail for us to find it.